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Macleods Clinical Examination With STUDENT CONSULT Online Access 14th International Edition
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Internet Marketing and e-Commerce, 2nd Edition
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DescriptionTitle Name | Internet Marketing and e-Commerce | |
Author Name | Ward Hanson & Kirthi Kalyanam | |
Publisher Name | Cengage Learning | |
Remarks | Book from Cengage Learning | |
Contents | Page No. | |
Part 1 | Foundations | 1 |
Chapter 1 | Introduction | 2 |
Creating a Commercial Internet | 5 | |
The Noncommercial Net: 1969-1994 | 6 | |
The Internet Explosion | 8 | |
The Internet as a Global Resource | 14 | |
Technology and Marketing | 21 | |
Technology Impacts | 21 | |
General Purpose Technologies and Marketing | 25 | |
Our Approach | 30 | |
Book Material | 30 | |
Endnotes | 33 | |
Chapter 2 | A Digital World | 36 |
Being Digital | 38 | |
Digital Technology | 38 | |
Digital Benefits for Marketing | 39 | |
Moore's Law and Digital Power | 39 | |
A Trillion Times Cheaper | 39 | |
Using Moore's Law | 42 | |
Will Moore's Law Continue? | 48 | |
Digital Environments | 49 | |
The Folly of Business-as-Usual | 49 | |
Digital Environment Components | 50 | |
Digital Convergence | 57 | |
Converging Industries and Technology | 57 | |
How Digitizing Works | 59 | |
Digitizing Marketing Processes | 62 | |
Endnotes | 65 | |
Chapter 3 | Networks | 68 |
The Network Evolves | 71 | |
Maturing and Expanding | 71 | |
Contents and Communication | 73 | |
Blogs | 79 | |
Technology Standards | 81 | |
Network Science | 85 | |
The Geometry of Social Networks | 85 | |
Marketing with Networks | 94 | |
Creating Value with Networks | 94 | |
Endnotes | 101 | |
Chapter 4 | Individuals Online | 104 |
Patterns of Internet Usage | 107 | |
The Necessary Internet | 107 | |
The Behavioral Internet | 118 | |
Individualization as a GPT | 130 | |
The Individualization GPT | 130 | |
Endnotes | 138 | |
Part 2 | Essential Skills | 141 |
Chapter 5 | Web Business Models | 142 |
Valuing Contacts | 146 | |
Marketing Actions and Responses | 147 | |
The Value of a Customer Contact | 149 | |
Customer Lifetime Value | 157 | |
Web Benefits to Firms | 159 | |
Improves Processes | 160 | |
Revenue Benefits | 165 | |
Endnotes | 173 | |
Chapter 6 | Online Branding | 176 |
Brands and Online Brand Building | 179 | |
The Branding Business | 179 | |
Connecting Branding Strategy to Online Presence | 183 | |
Online Brand Presence and Enhancement | 185 | |
Establish Proper Brand Identity | 185 | |
Enhance Brand Meaning | 193 | |
Reinforce Right Brand Responses | 195 | |
Forge Brand Relationships | 202 | |
Endnotes | 208 | |
Chapter 7 | Usability, Credibility, and Persuasion | 212 |
The Web Site Visit | 217 | |
Visit Dynamics | 217 | |
Creating Useful Information | 224 | |
Usability | 224 | |
Customer Support | 233 | |
Credibility and Persuasion | 238 | |
Web Site Credibility | 238 | |
Persuasive Designs | 241 | |
Endnotes | 246 | |
Chapter 8 | Traffic Building | 248 |
The Difficult Battle for Web Traffic | 250 | |
Value and Scarcity | 250 | |
A Web Traffic Plan | 254 | |
Traffic-Building Sources | 254 | |
Traffic Volume and Quality | 258 | |
Traffic-Building Goals | 262 | |
Search Engine Marketing | 266 | |
Site Optimization | 266 | |
Keyword Advertising | 269 | |
Traffic by Association | 279 | |
Banner Ads | 279 | |
Co-Branding and Placement | 282 | |
Endnotes | 283 | |
Chapter 9 | Personalization | 286 |
Personalization Benefits | 289 | |
Why Personalization? | 289 | |
The "Democracy of Goods" | 291 | |
Turning Experience Goods into Search Goods | 291 | |
Personalization and The Total Product | 292 | |
The Personalization Balance | 296 | |
Personalization Approaches | 298 | |
Overview | 298 | |
Mass Customization | 302 | |
Choice Assistance | 307 | |
Personalized Messaging | 316 | |
Endnotes | 322 | |
Chapter 10 | Creating Commitment | 324 |
Online Community | 327 | |
Community Loyalty | 327 | |
Community Content | 331 | |
Learning from Online Communities | 341 | |
Retention Marketing | 345 | |
Customer Base Analysis | 345 | |
Dialogue Marketing | 349 | |
Endnotes | 353 | |
Chapter 11 | Innovation and the Net | 356 |
The Need for Speed | 360 | |
Internet Time | 360 | |
Business Implications of Internet Time | 361 | |
Standards Marketing | 364 | |
The Importance of Standards | 364 | |
The Two Types of Standards | 365 | |
Standards Strategy | 370 | |
New Product Development Online | 373 | |
Improving Traditional New Product Development | 373 | |
Modular New Product Development | 379 | |
Early Feedback | 383 | |
Rapid Release | 386 | |
Endnotes | 387 | |
Chapter 12 | Pricing in an Online World | 390 |
Pricing and the Net | 393 | |
The Power of Pricing | 393 | |
The Standard Pricing Answer | 394 | |
Price Sensitivity and Online Information | 396 | |
Advanced Pricing Online | 408 | |
Time-Based Pricing | 409 | |
Personalized Pricing | 419 | |
Bundle Pricing | 420 | |
Endnotes | 424 | |
Part 3 | e-Commerce | 427 |
Chapter 13 | Internet Retailing | 428 |
Online Retailing Develops | 431 | |
Internet-Enabled Retailing | 436 | |
iPACE and the Online Shopping Process | 437 | |
Implementing iPACE | 448 | |
Multi-Channel Retailing | 460 | |
Multi-Channel Shopping Behavior | 460 | |
Multi-Channel Challenges | 461 | |
Endnotes | 464 | |
Chapter 14 | Consumer Channels | 468 |
Consumer Channels and the Internet | 471 | |
Overview | 471 | |
Channel Design | 471 | |
Existing Customers | 475 | |
Presale Information | 475 | |
Selling Through Online Intermediaries | 476 | |
Direct Sales | 480 | |
Expanding Markets | 490 | |
New Domestic and International Locations | 491 | |
Selling the Long Tail | 492 | |
Versioning | 493 | |
Online Closeouts | 494 | |
Endnotes | 497 | |
Chapter 15 | B2B e-Commerce | 500 |
B2B e-Commerce Evolves | 503 | |
Customers and Channels | 508 | |
New Sales and Buying Centers | 509 | |
Facilitating Repeat Purchase | 512 | |
eProcurement | 514 | |
Indirect Materials | 514 | |
Services | 517 | |
Direct Materials and Dynamic Building | 519 | |
Marketplaces | 522 | |
Supply Chain Coordination | 526 | |
Demand Visibility and Vendor Managed Inventory | 526 | |
The New Product Introduction Process | 517 | |
Global Data Synchronization | 529 | |
Endnotes | 531 | |
Chapter 16 | Online Research | 534 |
Running a Survey | 537 | |
Types of Online Surveys | 538 | |
Survey Quality | 541 | |
Finding the Right Audience | 545 | |
Panel versus log File Measurements | 545 | |
Domains and Tracking | 547 | |
Trends and Duplications | 548 | |
Source and Loss Analysis | 550 | |
Demographic and Behavioral Composition | 553 | |
Reach, Frequency, and CPM Analysis | 555 | |
Monitoring Congestion and Delay | 556 | |
Sources of Delays | 556 | |
Monitoring and Managing Delays | 561 | |
Endnotes | 564 | |
Chapter 17 | Organizing for Online Marketing | 566 |
Organizing for Online Tasks | 569 | |
Aligning Structure and Strategy | 569 | |
Avoiding Legal Pitfalls | 577 | |
Looking Forward | 587 | |
The Long View | 587 | |
If the Net Marketing GPTs Continue to Develop… | 590 | |
Endnotes | 591 | |
Glossary | 593 | |
References | 605 | |
Index | 623 |
About the Authors
Ward Hanson, Stanford University Dr. Ward Hanson is a member of the Stanford Institute for Economic Policy Research, where he is a Fellow and Policy Forum Director. Previous faculty positions include the Stanford Graduate School of Business, Purdue University Krannert School of Management, and the University of Chicago Graduate School of Business. He is an adviser, expert witness, and consultant to leading firms in Silicon Valley and beyond. He has a Master’s and Ph.D. in Economics from Stanford University and a B.A. from the University of Wisconsin-Madison. | |
Dr. Hanson analyzes the economics and marketing of new technology. His current areas of Internet research include governmental policy choices and their impact on the Internet, the rise of individualization as a general purpose technology, and quantitative models of online business. Other research interests include product line pricing, competitive strategy, and the diffusion of innovative energy alternatives. Professor Hanson created the first Stanford Graduate School of Business Internet marketing class in 1996 (one of the first in the world and repeated many times), pioneered an online version of the class in 2000, teaches a course on the economics of the Internet, and is developing a class in the use of online tools for policy analysis and persuasion. His previous book, Principles of Internet Marketing, has been adopted worldwide and translated into multiple languages, including Chinese, Italian, Japanese, Russian, and Spanish. Offline, he enjoys golf, cycling, political debates, and family. |
Kirthi Kalyanam, Santa Clara University Dr. Kalyanam is the J.C. Penney Research Professor and Director of Internet Retailing in the Retail Management Institute at the Leavey School of Business at Santa Clara University. A recognized leader in the field of Internet Marketing and Retailing, he co-produces Internet Retailing Boot Camps with Shop.org and has served as an advisor to the State of Retailing Online (SORO) research study. Dr. Kalyanam's current research interests focus on Internet Marketing, Retailing, and Multi-Channel marketing. He teaches on these topics in undergraduate, graduate, and executive programs and has won awards for his teaching and research. He also advises early stage start-ups and serves as an expert witness. | |
Professor Kalyanam has a Ph.D. from the Krannert School of Management at Purdue University. He was also most recently the Senior Vice President and Chief Marketing Officer of SpinCircuit Inc. He is an avid mountain and road biker and enjoys swimming, surfing, time with his family, and travel. |
More Details About Internet Marketing and e-Commerce, 2nd Edition
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Author(s) | Hanson |
Publisher | Cengage Learning |
Edition | 2 |
ISBN | 9788131517123 |
Pages | 656 |
Binding | Paperback |
Language | English |
Publish Year | January 2012 |
Price:₹ 544.00/-
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